Moments That Matter During a CT Scan: What Made a Difference to Shari

May 9, 2025

Introduction

At Jefferson Radiology, we know that preparing for a CT scan can come with some questions, especially if it’s your first one. That’s why we’re committed to making the process less clinical and more connected, because your experience matters just as much as your images. For Shari, her recent CT appointment at our West Hartford location reinforced the trust she’s placed in our team for over 30 years.

This blog covers what a CT scan is, what to expect, when it’s typically recommended, and how our advanced imaging technology offers patients a more accurate diagnosis. But more importantly, we’ll share how Shari’s experience reminds us that compassionate care can turn a routine scan into something more meaningful.

What Is a CT Scan?

A CT scan (computed tomography scan) is a quick, non-invasive exam that combines X-rays and computer technology to produce detailed images of the body. This exam helps radiologists look closely at your organs, bones, blood vessels, and soft tissues in seconds. CT scans are a valuable tool to help diagnose a wide range of conditions, from injuries to more complex issues, and are often used to monitor treatment progress over time (RadiologyInfo.Org – Computed Tomography).

What to Expect During Your CT Scan

From check-in to getting your results, you’ll never be left guessing. We talk you through each step of the exam from start to finish. Your experience isn’t routine, which is why you deserve a team that sees the person behind the scan.

Here’s what you can expect:

Prompt check-in at one of our seven locations offering CT services
During the scan, you’ll lie comfortably on a motorized table that moves through the CT scanner
The scanner captures quick, high-quality images—scan time often completed in under 10 seconds
A board-certified CT technologist will be in a nearby room, guiding the scan and checking in through a speaker
If contrast is needed, you’ll receive a thoughtful explanation to make you feel prepared
Your exam will be interpreted by a sub-specialized radiologist with 13+ years of advanced education and training in diagnosing conditions in specific areas of the body

It’s not just about what we see in the images; it’s about how you feel during the appointment.

What to Know About Our CT Services

While your scan may only take seconds, we put care into every part of the process. What happens before and after the scan matters just as much as the scan itself. Our CT services combine advanced technology with a focus on patient-centered care.

Here’s what that can look like:

Nationally Accredited Care: All of our CT locations meet national ACR standards for safety and quality, so you can feel confident in your care.
Fast, High-Resolution Imaging: Our advanced technology takes detailed images in seconds, getting you in and out quickly.
Lower Dose Exposure: We use smart ASIR technology to help reduce your exposure to radiation without compromising imaging quality.
Support for Patients with Metal Implants: Have a joint replacement or surgical hardware? We use Smart Metal Artifact Reduction tools that improve image clarity, even for patients with metal implants.
Convenient Locations: We offer appointments at seven convenient locations including: Avon, Bloomfield, Enfield, Glastonbury, Farmington, West Hartford, and Wethersfield— with evening hours available in Glastonbury.
Timely Scheduling: Most patients are scheduled within days of receiving prior authorization from your insurance.
Board-certified Technologists: Our technologists exceed state certification requirements and are trained to ensure your scan is as safe as it can be, and as comfortable as possible.

When you know what’s happening behind the scenes, it’s easier to step into your appointment with confidence.

Why I’m Grateful: Shari’s Reflection

For Shari, Jefferson Radiology has been a trusted part of her health journey for over 30 years. After a recent visit to our West Hartford office, she sent us a handwritten note of appreciation—something we were honored to receive:

“I’ve been coming to Jefferson since 1993, when I faced a serious health challenge—and again in 2013, when it returned. For over 30 years, you’ve been by my side for every CT scan and follow-up. Thank you to the technicians who always care for me during my visits—you are always kind and thoughtful, explaining everything before it happens so I know what to expect. I recommend Jefferson to all my friends.”

Shari’s experience is a powerful reminder that trust is often built over time, through kindness, clear communication, and familiarity with the people who care for you. In imaging, it’s not just the scan that matters, but the experience that surrounds it. Because when it comes to your health, how you’re treated is just as important as the answers you receive.

Conclusion

At Jefferson Radiology, we combine advanced diagnostic technology with compassionate, patient-centered care because both are essential to a meaningful experience.

Shari’s story reminds us that even the smallest gestures, like walking a patient through each step or offering reassurance, can turn a routine scan into something far more meaningful. Because while CT scans help provide answers, it’s compassion that helps patients feel supported every step of the way.