Your Next Steps: Setting Up OKTA
The upgraded PACS system will be accessed through OKTA.
- You should have received an OKTA welcome email.
- You will need to enroll and complete your OKTA set-up to ensure uninterrupted access to our imaging services.
- If you are an existing PACS user, you will receive an email with step-by-step instructions on enrolling and setting up your account.
- If you forgot your password, please click here to reset your password.
- To ensure security, you must authenticate using OKTA the first time you log into the upgraded system and whenever you use a new browser or device.
PACS Support
Our goal is to provide your hospital with the right support at the right time. A dedicated PACS support migration team will be flying into Jefferson from across the country to ensure you receive the support you need.
A 24 hour bridge support line will be communicated prior to go-live to all parties.





FAQs
How do I access the Upgraded PACS system?
You can access the new PACS system using the following links:
- InteleBrowser (Primary PACS System): https://pacsea.radpartners.com/
- InteleConnect (Remote Access Portal): https://pacsea.radpartners.com/Portal
- Clario Portal (For Scheduling and Exam Management): https://wlsw.radpartners.com
Step-by-Step Instructions for Accessing the PACS System
1. OKTA Enrollment
Before accessing the PACS system, ensure your OKTA account is active:
- Locate the “Welcome to OKTA” email sent to your inbox.
- Follow the steps to activate your account.
- If you need to reset your password, use the OKTA Password Reset Link.
2. Logging Into PACS
- Open the link for your desired application (e.g., InteleBrowser or Clario Portal).
- Enter your credentials.
- Save the links as bookmarks for easy access.
3. Troubleshooting Access Issues
If you encounter problems logging in:
- Confirm that your OKTA account is active.
- Check your internet connection and browser compatibility (preferably Google Chrome or Microsoft Edge).
- Submit a support request using the Help Form.
Quick Tip
To ensure smooth access, add the following URLs to your desktop or bookmarks for one-click access:
For further assistance, submit a Support Request Form.
What Training Resources are Available?
Training resources include:
- Live Demos: These are being scheduled over the week of December 5th to familiarize your teams with the new system.
- Drop-In Sessions: Flexible hours, including evenings, are available. Links to join these sessions will be hosted on this page in the coming weeks.
- Recorded Sessions: These will be made available for users who cannot attend live sessions.
- Tip Sheets & Videos: All training materials will be hosted on this page as they become available.
What IT Support Will be Available During the Cutover?
- On-Site IT Teams: Our IT teams will provide support before, during, and after go-live to address questions and resolve issues.
- Contact US: For help with PACS access, workflows, or technical issues, use the Support Request Form.
How do I Log into the New PACS system?
Follow these steps to access PACS:
- Complete your OKTA setup (see Question 8 for instructions).
- Visit one of the URLs listed below.
- Use your RadPartners credentials to log in.
- InteleBrowser (Primary PACS System): https://pacsea.radpartners.com/
- InteleConnect (Remote Access Portal): https://pacsea.radpartners.com/Portal
- Clario Portal (For Scheduling and Exam Management): https://wlsw.radpartners.com
If you experience issues, submit a request through the Support Request Form.
How do I Set up my OKTA Account?
- Check your email for the OKTA “Welcome” message.
- Follow the link to activate your account.
- If your link has expired, reset your password using the OKTA Password Reset Tool.
- Save the following URL for system access: https://portalsw.radpartners.com.
How do I Provide Feedback about the Migration Process?
Your input is essential! Submit your feedback via the Support Request Form or contact your on-site IT lead.
PACS & Clario Tech Portal Training Videos
- Logging into Clario Tech PortalClick Here
- Viewing Images in Clario Tech PortalClick Here
- Viewing Reports in Clario Tech PortalClick Here
- Search Options in Clario Tech PortalClick Here
- Assigning Exams to Radiologists in Clario Tech PortalClick Here
- Adding Tech Notes in Clario Tech PortalClick Here
- Placing Exam on Hold in Clario Tech PortalClick Here
- Exam Statuses in Clario Tech PortalClick Here
- Changing Exam Status in Clario Tech PortalClick Here
- Changing Exam Priority in Clario Tech PortalClick Here
- Creating Exam List in Clario Tech PortalClick Here
- Adjusting Worklist Columns in Clario Tech PortalClick Here
- Useful Worklist Columns in Clario Tech PortalClick Here
- Addendum Requests in Clario Tech PortalClick Here
- Logging into RPEA PACSClick Here