Know Your Rights: Read About the No Surprises Act

The No Surprises Act protects people covered under group and individual health plans from receiving surprise medical bills when they receive most emergency services, non-emergency services from out-of-network providers at in-network facilities, and services from out-of-network air ambulance service providers. It also establishes an independent dispute resolution process for payment disputes between plans and providers and provides new dispute resolution opportunities for uninsured and self-pay individuals when they receive a medical bill that is substantially greater than the good faith estimate they get from the provider.

Starting in 2022, there are new protections that prevent surprise medical bills. If you have private health insurance, these new protections ban the most common types of surprise bills. If you’re uninsured or you decide not to use your health insurance for a service, under these protections, you can often get a good faith estimate of the cost of your care upfront before your visit. If you disagree with your bill, you may be able to dispute the charges through the billing office.

What are surprise medical bills?

Before the No Surprises Act, if you had health insurance and received care from an out-of-network provider or an out-of-network facility, even unknowingly, your health plan may not have covered the entire out-of-network cost. This could have left you with higher costs than if you received care from an in-network provider or facility. In addition to any out-of-network cost sharing you might have owed, the out-of-network provider or facility could bill you for the difference between the billed charge and the amount your health plan paid unless banned by state law. This is called “balance billing.” An unexpected balance bill from an out-of-network provider is also called a surprise medical bill. People with Medicare and Medicaid already enjoy these protections and are not at risk for surprise billing.

Click here to continue reading about the No Surprises Act.

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Insurance Preauthorization

Some medical procedures require pre-authorization from your insurance company. We will assist your doctor’s office in obtaining pre-authorization as needed. Insurance carriers who require preauthorization for imaging procedures require that your doctor provide the insurance company with some clinical information concerning your medical condition and, sometimes, prior treatments. If your plan is not listed above as a Participating Health Plan, it is your responsibility to get preauthorization, not your doctor’s. A partial list of common procedures requiring preauthorization can be found below.

Please work with your doctor and insurance company to ensure your preauthorization, when required, is received by Jefferson Radiology before your scheduled exam.

Without your insurance carrier’s preauthorization number, you may become fully financially responsible for any services rendered, or your appointment time may need to be rescheduled. Our Preauthorization Department can be reached at 860-289-3375, ext 88267 from 8:30 AM until 5:00 PM Monday through Friday to assist you and your doctor’s office.

Imaging exams usually requiring preauthorization are, but not limited to:

  • CT scans (all diagnostic exams)
  • MRI/MRA (all examinations)
  • Nuclear Cardiology
  • Bone Densitometry Tests

Billing Information

Jefferson Radiology will assist you in resolving your insurance questions with regard to our services. If necessary, our billing team can establish a payment plan to help you meet your financial responsibility.

Pay your bill online

Just because something is a covered benefit on a health insurance plan doesn’t mean it’s free. Here’s the difference between care that’s covered-in-full, covered, or not covered.



This means a benefit is paid entirely by your plan. In other words, it’s free for you! Some examples include your annual physical, some kinds of primary care depending on your health history, your annual well-woman description below (OB-GYN) exam, an annual flu shot, many immunizations, and certain types of birth control.


These benefits are paid for according to your plan’s rules for cost-sharing. If you have a deductible, you’ll pay the bill at the negotiated rate and it will count toward your deductible and out-of-pocket max. If you met your deductible but not your max, you might owe a copay or coinsurance. How much you’ll pay depends on your plan and the services you receive.

Not covered

These services are not paid for at all by your health insurance plan. Examples of services that aren’t typically covered are services with providers who aren’t in your network, services that aren’t medically necessary, or drugs that aren’t in the formulary. Keep in mind that any money you pay for services that are not covered will not count toward your deductible or your out-of-pocket max.

Diagnostic Imaging Billing Practices

Unlike other imaging centers, Jefferson Radiology offers both facility and reading services. This means that your visit includes both the administration of your imaging exam and the interpretation of your images by one of our radiologists. Depending on where your imaging exam is performed, you may receive two separate billing statements:

Global Billing: Under global billing, patients will receive a single billing statement with the total of their final costs. The statement includes both the taking and reading of images. An exam performed at any of Jefferson Radiology’s nine imaging centers falls under this category.

Professional Billing: Under professional billing, patients will receive two separate billing statements that together will amount to the final cost of their visit. This is because Jefferson Radiology oversees ONLY the reading of images. For example, when you visit one of Jefferson Radiology’s affiliated hospitals, you will receive one billing statement from us for the reading of your images and you will receive a separate billing statement from the affiliated hospital for the taking of your images.

Online Bill Payment: Jefferson Radiology offers an online medical payment portal for your convenience. You can access your bill online using your user ID and password provided during the registration process. Simply enter your account number and email address to view and pay your medical bills online. Our online bill payment services allow you to pay your bill using a credit card and choose from various payment options. For assistance, please contact our billing office.

Billing Terms & FAQs

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Better Technology, Better Outcomes

The accuracy of your diagnosis depends on expert clinical staff and cutting-edge technology. At Jefferson Radiology, all of our physicians are fellowship-trained and our expert clinical staff is committed to seeing you better, the first time around.

We offer the most advanced technology, which often reduces the need for additional exams or procedures. We are constantly investing in breakthrough technologies to improve your patient experience and ensure the most accurate diagnosis.

As an example, we offer the GENIUS 3D mammography exam in all our offices. This technology is the most advanced mammogram available on the market today. It offers women a 40% reduction in call-backs and diagnostic imaging, ultimately saving patients time, money and frustration.

What this means for you: better technology, better outcomes, better experience.


Our Partners

Connecticut Children's
Day Kimball Healthcare
Eastern Connecticut Health Network
Gaylord Specialty Healthcare
Griffin Health
Hartford Hospital
Holyoke Medical Center
Windham Hospital